Shadobooks Technologies (collectively, "Shadobooks", "we", "us", or "our") respect your privacy and are committed to protecting the personal information and business data entrusted to us.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit our websites, create or use a Shadobooks account, use our software and applications, contact our sales or support teams, or otherwise interact with our Services.
Shadobooks provides cloud-based business management, accounting, invoicing, billing, inventory, CRM, projects, tasks, HRMS and related software services to businesses and organizations globally.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Services.
1. Shadobooks Technologies
Registered address: HOR AL ANZ – Building 3, Deira, Hor Al Anz, Dubai, 30536, United Arab Emirates.References to "Shadobooks" in this policy may refer to the applicable Shadobooks entity providing the relevant Services.
2. Scope of this Privacy Policy
This policy applies to information collected through:
- Shadobooks websites
- Shadobooks web applications
- Shadobooks mobile applications
- Shadobooks software and Services
- Customer accounts
- Free trials
- Subscription services
- Customer support channels
- Sales and enquiry forms
- Email communications
- Telephone communications
- SMS and messaging communications
- WhatsApp communications
- APIs and integrations
- Other interactions with Shadobooks
This policy does not necessarily apply to third-party websites, applications, or services that you may access through Shadobooks.
3. Information we collect
We collect information that is reasonably necessary to provide, operate, secure, maintain, and improve our Services. The information we collect depends on how you interact with Shadobooks.
3.1 Information you provide to us
You may provide information directly to us when you:
- Create an account
- Start a free trial
- Subscribe to our Services
- Purchase a subscription
- Request a product demonstration
- Submit an enquiry
- Complete a contact form
- Contact sales or customer support
- Communicate with us by email, telephone, SMS, WhatsApp, or other channels
- Participate in surveys or feedback programs
- Provide testimonials or reviews
- Subscribe to newsletters
- Participate in events or promotions
- Otherwise communicate with us
This information may include:
- First and last name
- Email address
- Telephone or mobile number
- Business or company name
- Business address
- Country and location
- Job title or role
- Account information
- Login credentials or authentication information
- Subscription and plan information
- Billing information
- Communications with us
- Customer-support information
- Other information you voluntarily provide
4. Information collected automatically
When you visit our websites or use our Services, certain information may be collected automatically. This may include:
- IP address
- Browser type and version
- Operating system
- Device type
- Device identifiers
- Language settings
- Time-zone settings
- Referring URL
- Pages visited
- Features used
- Links and buttons interacted with
- Date and time of access
- Session information
- Application usage information
- Error and crash information
- Diagnostic information
- Performance information
- Other technical information necessary to operate, secure, and improve our Services
Why we use this information: We may use this information to understand how our Services are used, identify technical issues, maintain security, improve performance, and improve the user experience.
5. Cookies and similar technologies
We use cookies and similar technologies such as pixels, tags, scripts, local storage, SDKs, and other tracking technologies where applicable. These technologies may be used to:
- Maintain user sessions
- Authenticate users
- Remember preferences
- Provide essential functionality
- Maintain security
- Understand website traffic
- Analyze user behavior
- Measure website and application performance
- Improve our Services
- Measure marketing campaigns
- Support advertising and remarketing activities where permitted by applicable law
We may use services such as Google Analytics, Google Ads, Meta advertising technologies, Microsoft Clarity, and similar analytics or advertising services.
You may control certain cookies through your browser or device settings.
Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.
6. Information we receive from third parties
We may receive information about you from third parties where permitted by applicable law. These sources may include:
- Business partners
- Referral partners
- Authorized resellers
- Advertising platforms
- Social media platforms
- Authentication providers
- Payment providers
- Analytics providers
- Marketing providers
- Publicly available sources
- Other service providers
For example, if you contact us through an advertisement, referral partner, social media platform, or other third-party service, we may receive information necessary to respond to your request.
We may combine information received from third parties with information we already hold about you where permitted by applicable law.
7. Business and customer data stored in Shadobooks
Shadobooks allows businesses to store and process information relating to their business operations. Depending on how you use the Services, you may enter or upload:
- Customer names and contact information
- Supplier information
- Employee information
- Invoices
- Quotations
- Purchase records
- Sales records
- Payment records
- Accounting records
- Inventory information
- Tax-related information
- Business documents
- Attachments
- Notes
- Communications
- Other business information
Such information may contain personal information relating to your customers, employees, suppliers, contractors, or other individuals.
7.1 Ownership of your business data
You retain ownership of the business data and content that you submit to Shadobooks. We do not claim ownership of your business records merely because you store or process them through our Services.
We process your business data primarily to:
- Provide the Services
- Store and retrieve your information
- Process transactions and business records
- Provide customer support
- Maintain and secure our platform
- Perform activities authorized by you
- Comply with applicable law
7.2 Your responsibility
If you upload or otherwise provide personal information relating to another person to Shadobooks, you are responsible for ensuring that you have the appropriate rights, permissions, notices, consents, or other lawful basis required to collect and process that information.
You are also responsible for complying with applicable privacy and data-protection laws when using Shadobooks to process information about your customers, employees, suppliers, or other individuals.
8. How we use information
We may use information collected through our Services for the following purposes.
8.1 Providing and operating our Services
- Create and manage accounts
- Provide access to our Services
- Process subscriptions
- Process transactions
- Provide billing functionality
- Provide accounting, invoicing, inventory, CRM, and business management functionality
- Provide customer support
- Respond to enquiries
- Maintain our infrastructure
- Provide requested features
- Maintain backups
- Restore data when necessary
- Otherwise provide the Services requested by you
8.2 Security and fraud prevention
- Authenticate users
- Protect accounts
- Detect unauthorized access
- Prevent fraud
- Prevent abuse and spam
- Identify suspicious activity
- Investigate security incidents
- Protect our infrastructure
- Protect our customers and users
- Enforce our agreements and policies
8.3 Product and service improvement
- Understand how users interact with our Services
- Identify errors
- Diagnose technical problems
- Improve performance
- Improve user experience
- Develop new features
- Improve existing features
- Conduct aggregated or de-identified analysis
Where information is aggregated or de-identified so that it cannot reasonably identify an individual, we may use that information for legitimate business purposes.
9. Communications
We may use your information to communicate with you regarding:
- Your account
- Subscriptions
- Billing
- Payments
- Technical issues
- Security matters
- Customer-support requests
- Service availability
- Product updates
- Changes to our Services
- Changes to our Terms and Conditions
- Changes to this Privacy Policy
- Other important service-related matters
We may communicate with you through:
- Telephone
- SMS
- In-app notifications
- Website chat
- Other communication channels
Our email communications may be delivered through infrastructure or SMTP services provided by Microsoft and Google.
Our SMS communications may be supported by Netzy and Twilio.
Our WhatsApp communications may be supported by Ask Eva and Twilio.
These service providers may process information as necessary to deliver the relevant communication.
10. Marketing communications
Where permitted by applicable law, we may use your information to communicate with you about:
- Shadobooks products
- New features
- Product updates
- Promotions
- Events
- Offers
- Educational content
- Other information that may be relevant to your business
You may opt out of non-essential marketing communications at any time. You can generally unsubscribe by using the unsubscribe mechanism included in marketing emails or by contacting us.
Opting out of marketing communications will not prevent us from sending essential communications relating to your account, security, billing, payments, or Services.
11. Advertising and analytics
We may use third-party advertising and analytics services to understand how visitors interact with our website and to measure and improve our marketing activities. These services may include:
- Google Analytics
- Google Ads
- Meta Ads and related Meta technologies
- Microsoft Clarity
- Twak.to
- Other analytics, advertising, and marketing technologies that we may use from time to time
These providers may collect information such as:
- IP address
- Device information
- Browser information
- Pages viewed
- Interactions with our website
- Advertising identifiers
- Approximate location
- Referral information
- Information collected through cookies and similar technologies
Third-party providers process information according to their own terms and privacy policies. Where required by applicable law, we will obtain consent for applicable advertising or analytics technologies.
12. Payment information
When you purchase Shadobooks Services, payment information may be processed by Shadobooks and/or authorized payment service providers.
Our payment processing may be provided through Razorpay or other payment providers we may use from time to time.
Depending on the payment method, information may include:
- Billing name
- Billing address
- Payment method
- Transaction amount
- Transaction ID
- Payment status
- Other information necessary to process or reconcile a payment
Payment-card information may be collected and processed directly by the payment provider. Where payment information is processed by a third-party payment provider, that provider's own privacy policy and terms may also apply.
Shadobooks does not claim ownership of payment-card information processed directly by a payment provider.
13. Third-party service providers
We use third-party service providers to help us operate our business and provide our Services. These providers may support:
- Cloud hosting
- Data storage
- Infrastructure
- Payment processing
- Email delivery
- SMS delivery
- WhatsApp communications
- Analytics
- Advertising
- Customer support
- Security
- Monitoring
- Backups
- Authentication
- Other technical or business functions
Our cloud infrastructure may include services provided by Microsoft Azure.
We require service providers that process information on our behalf to maintain appropriate confidentiality and security safeguards and to process information only for authorized purposes.
Service providers may only access information to the extent reasonably necessary to perform the services for which they have been engaged, subject to their contractual and legal obligations.
14. Third-party integrations
Shadobooks may provide integrations with third-party applications, platforms, payment services, communication services, or other systems.
When you enable an integration, you may authorize the relevant third party to access certain information from your Shadobooks account or provide information to Shadobooks.
Your use of a third-party integration may also be subject to that third party's own terms and privacy policy.
We recommend reviewing the privacy practices of third-party services before enabling an integration.
15. Legal and regulatory disclosures
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests from governmental authorities
- Comply with court orders or legal processes
- Investigate fraud or security incidents
- Enforce our agreements
- Protect the rights, property, or safety of Shadobooks
- Protect our customers, users, employees, or other individuals
- Prevent or investigate unlawful activity
We may also disclose information where you have authorized or instructed us to do so.
16. Corporate transactions
If Shadobooks is involved in a merger, acquisition, restructuring, financing, sale of assets, change of control, or similar corporate transaction, information may be transferred as part of that transaction.
Where appropriate, we will take reasonable steps to ensure that personal information remains subject to appropriate privacy and confidentiality protections.
17. Data security
We take reasonable technical, organizational, and administrative measures designed to protect personal information and business data against unauthorized access, alteration, disclosure, misuse, loss, or destruction.
Depending on the nature of the information and Services, these measures may include:
- Access controls
- Authentication mechanisms
- Security monitoring
- Appropriate encryption and security controls
- Secure cloud infrastructure
- Logging
- Backups
- Vulnerability management
- Restricted employee access
- Internal security procedures
However, no method of electronic storage or transmission is completely secure.
Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.
You are responsible for protecting your account credentials and maintaining appropriate security practices when using the Services.
18. Cloud hosting and data location
Shadobooks uses cloud infrastructure provided by third-party cloud service providers, including Microsoft Azure.
Because our Services operate using cloud infrastructure, information may be stored, backed up, replicated, or processed in UAE and/or other countries where our infrastructure, service providers, or their sub processors operate.
The location in which information is processed may vary depending on:
- The Services you use
- Infrastructure availability
- Backup and disaster-recovery requirements
- Security requirements
- Service-provider infrastructure
- Applicable legal or operational requirements
Where applicable law requires specific safeguards for international transfers or processing, Shadobooks will take reasonable steps to comply with those requirements.
19. Data retention
We retain information for as long as reasonably necessary to provide the Services, fulfill our contractual obligations, comply with legal and regulatory requirements, resolve disputes, maintain security, prevent fraud, and protect our legitimate business interests.
Customer account data
While your Shadobooks account is active, we generally retain your information and business data as necessary to provide the Services.
After account deletion
When you delete or terminate your Shadobooks account, your information may remain in our cloud systems and backups for a period of up to three (3) months. During this period, information may be retained for purposes including:
- Backup and disaster recovery
- Security
- Fraud prevention
- Legal compliance
- Dispute resolution
- Operational continuity
After the applicable retention period, information will be deleted, anonymized, or otherwise securely disposed of, subject to information that we are required or permitted to retain under applicable law.
Certain information may need to be retained for longer periods where required by law, tax requirements, accounting obligations, legal proceedings, fraud prevention, or other lawful purposes.
20. Account closure and data deletion
You may request closure of your Shadobooks account, subject to applicable contractual and legal requirements.
Where supported by the Services, you may be able to access, export, modify, or delete certain information through your account.
After account closure, we may retain certain information for the period described in the "Data Retention" section.
Deletion from active systems may not immediately remove information from backup systems. Backup copies may remain for up to three months or another applicable backup-retention period before being permanently deleted or overwritten.
Where required by applicable law, we may retain specific information despite an account-deletion request.
21. Privacy rights
Depending on your country, state, or applicable data-protection law, you may have certain rights relating to your personal information. These may include the right to:
- Access personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request portability of certain information
- Opt out of direct marketing
- Raise a complaint with an applicable data-protection authority
The availability and scope of these rights may vary depending on applicable law.
To exercise your privacy rights, please contact us using the contact information provided in this Privacy Policy.
We may need to verify your identity or authority before completing certain requests.
We will process valid privacy requests in accordance with applicable law.
22. Withdrawal of consent
Where we process your personal information based on your consent, you may withdraw that consent where permitted by applicable law.
Withdrawing consent will not affect the lawfulness of processing that occurred before the withdrawal.
Withdrawal of consent may also affect our ability to provide certain Services or features where the relevant information is necessary to provide them.
23. Children's privacy
Shadobooks Services are intended primarily for businesses and organizations and are not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can investigate and take appropriate action.
24. Third-party websites
Our website or Services may contain links to third-party websites, applications, or services. Those third parties may have their own privacy policies and practices.
Shadobooks is not responsible for the privacy, security, content, or practices of third-party websites or services.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
25. Your responsibilities
When using Shadobooks, you are responsible for:
- Maintaining the confidentiality of your account credentials
- Providing accurate information
- Obtaining appropriate permissions and lawful authority to process information relating to your customers, employees, suppliers, and other individuals
- Providing any privacy notices required by applicable law
- Complying with applicable privacy and data-protection laws
- Using the Services in accordance with our Terms and Conditions and applicable law
26. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our Services
- Our business practices
- Technology
- Third-party service providers
- Applicable laws and regulations
- Our privacy and security practices
When we make material changes, we may notify you through our website, application, email, or other appropriate communication channels where required or appropriate.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
We encourage you to review this Privacy Policy periodically.
27. Contact us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us.
HOR AL ANZ – Building 3, Deira,
Hor Al Anz, Dubai, 30536, UAE
For privacy requests, please provide sufficient information for us to understand and process your request.
28. Relationship with our Terms and Conditions
This Privacy Policy should be read together with the Shadobooks Terms and Conditions and any other agreements applicable to your use of our Services.
If a specific agreement between you and Shadobooks contains specific data-processing terms that conflict with this Privacy Policy, the specific agreement will govern to the extent permitted by applicable law.