➟ To create a new ticket, navigate to Addon Management ⇢ Support ⇢ New ticket.
➟ Fill out the ticket form by clicking "with contact or without contact tickets" and save it.
➟ Click the 'weekly status icon' to see the ticket's weekly status. You can set remainder and tasks to the newly formed tickets.
➟ Power your support system and ticketing processes with Shadobooks CRM.
➟ The interface is easy to implement, use and scale as you deem fit.
➟ All your ticket summaries, progress, active queries and other necessary information are crucial.
➟ This section provides a single panel view for all your support requirements and helps in carrying out a transparent process between teams to be informed about the processes and tasks that happen around them.
➟ Shadobooks CRM ticketing system allows you to collect and analyse customer feedback every time a ticket is closed.
➟ A powerful ticketing dashboard simplifies the resolution of customer inquiries and the management of interactions between customers and agents.
➟ Repeatedly asking a consumer to introduce themselves will irritate them and waste a lot of time.
➟ This is where a ticketing system can come in handy.
➟ With an integrated ticketing system, agents can view past tickets raised by customers through any channel.
➟ You can also assign tickets to specific agents based on your customers' inquiries.
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